Whether you've spotted something out of date on one of our pages, want to suggest a topic connected to Mr Green in Ireland, or just have a question about how this guide is put together, we're glad to hear from you. This page explains the best way to reach us and what to keep in mind before sending a message, especially if your query is actually about your Mr Green account rather than about this site.
We welcome factual corrections and questions about this Mr Green guide.
Do not send login credentials, bank data or documents to this address.
Account cases require Mr Green’s own support, which can see the account history.
Email Support
The fastest way to reach our editorial team is by email at [email protected]. We read every message that comes through, though as an independent guide rather than the casino operator, we typically reply within a few business days rather than offering round-the-clock live coverage. If your question is urgent and directly tied to your Mr Green account — a pending withdrawal, a login issue or a bonus that hasn't credited — your quickest route is always the official Mr Green support channels, since we cannot access or change anything on your account.
Mr Green’s official team is the only route that can check a promotion against an individual account.
Before You Write to Us
To help us answer efficiently, try to include a clear subject line describing what your message is about, the specific page or article you're referring to if relevant, and enough detail for us to understand the context without a long back-and-forth. If you're flagging outdated information, a link to the exact page and a short note on what looks wrong makes a real difference. We don't ask for account numbers, passwords or payment details through this contact address, and you should never send that kind of sensitive information by email — to us or to anyone claiming to represent an operator.
Common Reasons Readers Get in Touch
Most messages we receive fall into a handful of categories. Some readers want clarification on how a particular casino feature or sportsbook market works in general terms. Others ask about the accuracy of licensing or game provider information mentioned in an article. Occasionally someone writes in about responsible gambling — perhaps looking for guidance on setting limits or finding support services in Ireland — and we're happy to point toward general resources, though we'd always recommend using the tools built directly into your Mr Green account for anything account-specific, including self-exclusion requests, which need to go through the operator directly to take effect.
Media and Partnership Enquiries
If you represent a publication, a responsible gambling organisation, or another site and want to discuss a collaboration, mention that clearly in your subject line so it reaches the right person on our small team without delay. We're generally open to conversations that help Irish players get better, more accurate information, and we're happy to share how we source and verify the details that go into our articles if that's useful for your own reporting.
Response Times
We're a small editorial team, not a 24/7 support desk, so please allow a few working days for a reply, particularly around busy periods. If you haven't heard back after a week, feel free to send a short follow-up in case your original message was missed by our spam filters. We appreciate your patience and read every message that comes in, even when a personal reply takes a little longer than we'd like.
Privacy
Any details you send us are handled in line with our privacy policy, which explains what we collect through this site and how it's used. We only use your email to respond to your message and don't add contacts to marketing lists without clear consent.
Use official Mr Green channels for urgent login, payment or offer issues.